Agent workflow
Customer Support
01
Bring replies into one view
Campaign replies are organized around the lead, account, workspace, and provider.
02
Preserve campaign context
The team can see what was sent, why the person was contacted, and what campaign created the conversation.
03
Suggest the next action
Agents help classify warm replies and suggest whether to answer, book, pause, or follow up.
04
Keep the loop clean
Status and tags help your team separate active opportunities from ignored or closed conversations.